Refund Policy

At Streamers Studio, each project is custom-built to client needs. To ensure a fair process for both parties, the following refund terms apply.

Payment Terms

• For new clients (first 3 projects), we require 50% upfront before starting.

• The remaining 50% is due after project completion and delivery.

• For returning clients, full payment may be collected after work, based on mutual trust and agreement.

When Refunds Are Considered

Refunds may be issued only under these conditions:

• The client cancels before any work has begun

• The delivered result is completely different from the agreed brief and remains unresolved even after revisions

Refunds Will Not Be Issued If:

• Work has already started and the initial payment was made

• Delay or lack of delivery was caused by missing input or unresponsiveness from the client

• The client changes their mind mid-project

• Dissatisfaction is based on subjective preferences after we’ve already provided revisions

• The project was ordered through third-party platforms (e.g., Fiverr, Upwork) — their refund policies apply in those cases

How to Request a Refund

To request a refund, please contact us via the same platform used for booking (e.g., WhatsApp, email, Fiverr, Upwork) with the following details:

• Full name

• Project name or brief

• Reason for the refund request

We will respond within 3 business days. If approved, the refund will be processed within 7 to 10 working days through the original payment method.